Call Centre Trainer
Trainer will be responsible for developing, delivering and evaluating training programs for call centre agents.
- Develop and implement new training programs as needed.
- Create and update training modules to keep pace with industry trend and changes in services.
- Maintain a training program schedule and calendar.
- Provide training and instruction to customer service representatives to ensure successful performance of job duties.
- Ensure that training sessions are engaging, informative and effective.
- Collaborate with team leaders to identify areas of improvement and adjust training programs accordingly.
- Provide feedback and recommendations for improvement based on quality assurance findings.
- Maintain accurate records of training attendance, performance evaluation and training programs updates.
- Perform other duties as required by supervisor.
Required skills and Abilities.
- Bachelor degree in relevant field preferred.
- 3+ years’ call centre training experience
- Strong knowledge of call centre operations, customer service best practice and relevant industry trends.
- Ability to train all levels of customer service Agents.
- Strong interpersonal, communication, and presentation skills
- Ability to adopt to a dynamic and fast paced work environment.
- Ability to train with presentations, videos, and hands-on exercises.
- Strong organizational and analytical skills.
About ITM Tanzania Limited
ITM Tanzania is a leading and comprehensive Human Capital Development and Business Solutions Company. Our team of highly qualified, competent, and experienced experts offers services and 360 support to reaching your organization's objectives at the expected timeline.
The company was incorporated under the United Republic of Tanzania's laws in 2018 to represent ITM SARL's vision, mission, and core values.
We are dedicated to providing our clients with top-notch and comprehensive services from outsourcing, recruitment, placement, talent acquisition and nurturing professional training and capacity building, and human resource advisory to industry solution services. We have extensive local knowledge with a participative global perspective to generate lasting value that meet and exceed the demand of our clients and the ever-growing competitive market.
ITM Tanzania was established to provide tailored solutions to our clients and assist them in solving their operational problems in a sustainable, efficient, and effective way.
Call Centre Trainer
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