Content Creator – Training Support (Dual Role of Creator and Writer)
To design, develop, and maintain engaging training materials (presentations, e-learning modules, case studies, videos, manuals) that support the Training Manager in delivering impactful learning experiences for all levels in the organization.
Key Responsibilities
- Work closely with Training Manager to convert learning objectives into training modules.
- Create visual and interactive content (PowerPoints, explainer videos, infographics).
- Develop case studies and role-play scripts based on Tanzanian telecom/retail scenarios.
- Localize global content to suit Tanzanian context (language, culture, market examples).
- Maintain a centralized content library for all levels (accessible online & offline).
- Update training materials quarterly based on new product launches, Airtel promotions and changes in sales processes
- Write clear, engaging copy for social media, websites, SMS, and ad campaigns.
- Create captions and storytelling content that connects with diverse audiences.
- Draft press releases, taglines, newsletters, and promotional material.
- Research trends in telecom and technology to generate relevant content ideas.
- Collaborate with the design team to align visuals with messaging
Key Result Areas (KRAs) – Content Creator
Content Development
- Number of training modules created/updated per quarter.
- Turnaround time for new content after product/market change.
Content Quality
- Average trainee satisfaction rating for content (>80%).
- Trainer feedback on content effectiveness.
Innovation & Engagement
- % of modules designed with interactive/multimedia elements.
- Adoption rate of e-learning modules by all levels
Company Applications:
- Ensure mandatory use of call company applications for billing. Hr Portal. Attendance and all activities on daily basis.
- Ensure Training and continues learning process initiated is adhered.
- Locations
- Dar es Salaam
About ITM Tanzania Limited
ITM Tanzania is a leading and comprehensive Human Capital Development and Business Solutions Company. Our team of highly qualified, competent, and experienced experts offers services and 360 support to reaching your organization's objectives at the expected timeline.
The company was incorporated under the United Republic of Tanzania's laws in 2018 to represent ITM SARL's vision, mission, and core values.
We are dedicated to providing our clients with top-notch and comprehensive services from outsourcing, recruitment, placement, talent acquisition and nurturing professional training and capacity building, and human resource advisory to industry solution services. We have extensive local knowledge with a participative global perspective to generate lasting value that meet and exceed the demand of our clients and the ever-growing competitive market.
ITM Tanzania was established to provide tailored solutions to our clients and assist them in solving their operational problems in a sustainable, efficient, and effective way.