Training Manager – Sales Organization
To design, implement, and monitor training programs for Zonal Business Managers, Cluster Managers and Field Sales Managers, Retail and S&D team, ensuring they have the knowledge, skills, and leadership abilities required to drive Airtel channel and open-market channel sales effectively
Key Responsibilities
Training Needs Analysis
- Work with National Sales Director & HR Lead to identify skill gaps among ZBMs, CMs and FSMs.
- Align training needs with organizational goals (sales growth, Airtel partnership, Apple/HMD market positioning).
- Conduct regular surveys, performance reviews, and field audits to update training requirements.
Training Program Design
- Develop structured induction & onboarding programs for all levels.
- Create functional training modules:
- Airtel ecosystem sales management (for CMs).
- Open-market channel management and sales through freelancers (for FSMs).
- Leadership, negotiation, and people management (for ZBMs)
- Plan quarterly refresher trainings (classroom, virtual, field-based).
Training Delivery
- Conduct classroom training sessions, role-plays, and case study workshops.
- Organize on-the-job coaching sessions during market visits with ZBMs/CMs/FSMs.
- Coordinate with Airtel trainers for joint learning programs on Airtel systems and bundle promotions.
- Use blended learning: mix of online modules, in-person workshops, and field immersion.
Evaluation & Impact Measurement
- Measure training effectiveness (check - learning, behaviour, results).
- Link training outcomes with sales KPIs (target achievement, productivity, team attrition).
- Submit quarterly training effectiveness reports to National Sales Director & HR Lead.
Team & Content Collaboration
- Supervise and guide the Content Creator in developing high-quality training content.
- Customize training for different roles (ZBMs vs. CM–Airtel vs. FSM–open-market).
- Ensure all training material is updated, localized (Tanzania context), and brand aligned.
Training Coverage
- % of ZBMs/CMs/FSMs trained as per annual calendar.
- % completion rate of induction programs within 30 days of joining.
Training Quality & Effectiveness
- Average post-training test score improvement (%).
- % of trainees applying learning in field (measured via manager feedback).
- ROI on training (sales productivity increase vs. training cost).
Program Delivery
- Number of training sessions conducted per quarter for ZBs, CMs and FSMs
- Blended learning adoption (online modules vs. in-person).
- Ensuring training modules are planned, Created and Implemented for Retail leads on weekly basis.
Content Relevance & Updates
- % of training modules updated annually.
- Satisfaction rating from trainees (feedback scores >80%).
Company Applications:
- Ensure mandatory use of call company applications for billing. Hr Portal. Attendance and all activities on daily basis.
- Ensure Training and continues learning process initiated is adhered.
- Locations
- Dar es Salaam
About ITM Tanzania Limited
ITM Tanzania is a leading and comprehensive Human Capital Development and Business Solutions Company. Our team of highly qualified, competent, and experienced experts offers services and 360 support to reaching your organization's objectives at the expected timeline.
The company was incorporated under the United Republic of Tanzania's laws in 2018 to represent ITM SARL's vision, mission, and core values.
We are dedicated to providing our clients with top-notch and comprehensive services from outsourcing, recruitment, placement, talent acquisition and nurturing professional training and capacity building, and human resource advisory to industry solution services. We have extensive local knowledge with a participative global perspective to generate lasting value that meet and exceed the demand of our clients and the ever-growing competitive market.
ITM Tanzania was established to provide tailored solutions to our clients and assist them in solving their operational problems in a sustainable, efficient, and effective way.