Job Summary

The IT Support Technician will be responsible for installing, configuring, maintaining, and troubleshooting the organization’s overall technology infrastructure. This includes robust network connectivity (LAN/WAN), hardware lifecycle management (computers and printers), server administration, specialized enterprise systems (Biometrics and Weighbridge), IP/Analog CCTV surveillance networks, and providing timely technical support to end-users to ensure business continuity.

Key Responsibilities & Duties

1. Network Infrastructure & Connectivity Management

• Structured Cabling & Fiber Optics: Design, install, and terminate structured LAN cabling (Cat6) and fiber optic links to ensure stable data transmission across departments.

• Network Device Configuration: Configure, deploy, and manage network switches, core routers, and wireless links (including Ubiquiti Nanostations/Access Points) for seamless intranet and internet connectivity.

• Network Monitoring: Monitor network performance, optimize bandwidth allocation, and troubleshoot connectivity bottlenecks.

2. CCTV & Surveillance Systems Management

• Camera Deployment & Configuration: Install, align, and configure both IP and Analog security cameras across the company premises.

• Storage & Recording Management: Manage Network Video Recorders (NVR) and Digital Video Recorders (DVR), ensuring continuous recording, proper storage allocation, and data retention policies.

• Remote Monitoring Support: Setup and maintain secure remote viewing applications on authorized user devices (laptops/smartphones) and troubleshoot feed outages.

3. Computer Hardware & Peripheral Support

• Hardware Lifecycle Management: Provision, configure, and maintain user end-point devices including laptops, desktops, and workstations.

• Operating Systems & Software Deployment: Install and update authentic operating systems (Windows/Linux) and essential corporate software (MS Office, Antivirus, ERP clients).

• Printer & Scanner Fleet Management: Setup, configure, and maintain networked/local printers, multifunction copiers, and heavy-duty scanners, including refilling/toner troubleshooting.

4. Server Administration & Data Management

• Server Maintenance: Assist in monitoring physical and virtual servers to ensure high uptime and optimal hardware health.

• Backup & Recovery: Execute routine data backup schedules and assist in data recovery processes to prevent data loss.

5. Specialized Enterprise Systems (Biometrics & Weighbridge)

• Biometric & Access Control Systems: Install, configure, and maintain biometric attendance devices and electronic door access controls. Manage user registration and log extractions for HR.

• Weighbridge ICT Support: Troubleshoot and maintain the dedicated computers, communication modules, and data interfaces connected to the Weighbridge system to ensure uninterrupted logistics operations.

6. IT Helpdesk & User Support

• Technical Support (Helpdesk): Provide daily Tier 1 and Tier 2 technical support to all staff members (physical and remote resolution).

• Preventive Maintenance: Conduct regular preventive maintenance (hardware cleaning, dust blowing, system scans) on all IT hardware to prolong device lifespans.

Job Requirements & Qualifications

• Bachelor’s Degree or Advanced Diploma in Computer Science, Information Technology, Computer Engineering, or a closely related field.

• At least 1–2 years of hands-on experience in networking, hardware troubleshooting, CCTV installation, and system support.

• Certifications (Added Advantage): Professional certifications like CCNA (Cisco Certified Network Associate), CompTIA A+, or surveillance vendor certifications (Hikvision/Dahua).

• Strong understanding of TCP/IP networking, routing protocols, and wireless links (Nanostations).

• Practical knowledge of CCTV camera configuration, NVR/DVR management, and video storage troubleshooting.

• Expertise in configuring biometric software and troubleshooting specialized industrial IT interfaces (like Weighbridges).

• Excellent analytical and problem-solving skills under high-pressure scenarios.