Job Purpose

To provide effective administrative and operational support to the sales team, ensuring smooth coordination of customer enquiries, quotations, orders, deliveries, documentation, and after-sales activities.

Key Responsibilities

· Receive and coordinate customer enquiries through phone, email, and other channels.

· Prepare quotations, proforma invoices, sales orders, and related sales documentation.

· Follow up quotations and customer enquiries to support sales conversion.

· Coordinate with sales, procurement, stores, finance, and service teams to ensure timely order processing.

· Maintain accurate customer and sales records.

· Monitor order status, deliveries, and customer commitments.

· Prepare sales reports, customer follow-up reports, and other management reports.

· Support the sales team in preparing presentations, tenders, and commercial documents.

· Coordinate customer meetings, site visits, demonstrations, and appointments.

· Handle customer complaints and ensure they are directed to the appropriate department.

· Maintain proper filing of sales correspondence and documentation.

· Support marketing activities and customer relationship management.

Knowledge & Experience

· Diploma or Bachelor’s degree in Business Administration, Sales, Marketing, Engineering, or a related field.

· 2–4 years of experience in sales coordination, administration, or a related role.

· Experience in engineering, industrial equipment, compressors, pumps, generators, or similar technical products is an advantage.

· Good computer skills, particularly Microsoft Excel and Word.

· Strong communication and customer-service skills.

· Good organizational and follow-up abilities.