Purpose for the role

The Stores/Warehouse Supervisor is responsible for coordinating and supervising day-to-day activities across assigned warehouse sections, including receiving, storage, inventory control, and dispatch in a pharmaceutical and medical equipment warehouse. Reporting to the Warehouse Manager, the role ensures accurate stock handling, regulatory compliance in line with PPB and WHO GDP guidelines, and adherence to company procedures. The supervisor will lead a team of warehouse assistants or operatives, ensuring safe, efficient, and compliant handling of all healthcare products within a controlled warehouse environment.

Key Responsibilities

• Supervise daily operations in one or more warehouse sections that may include receiving, stores, or dispatch to ensure smooth product flow and accurate stock movement.

• Ensure proper receiving, put-away, picking, packing, and dispatch of pharmaceutical and medical products in line with GDP and SOPs.

• Monitor cold chain integrity and storage conditions for temperature-sensitive products.

• Conduct regular stock counts and reconciliations to ensure system accuracy and physical stock integrity.

• Maintain product traceability through proper documentation, barcode scanning, and accurate use of Warehouse Management Systems (WMS).

• Assist in minimizing expiries, damages, and stock losses.

• Enforce compliance with PPB, MOH, and WHO GDP standards related to product handling and warehouse operations.

• Ensure SOP adherence and support quality assurance initiatives including CAPAs, internal audits, and inspections.

• Promote health and safety best practices, maintain clean and pest-free work areas, and lead toolbox talks with team members.

• Lead and supervise a team of warehouse operatives, assigning daily tasks and monitoring performance.

• Train team members on SOPs, hygiene, product handling, and safety standards.

• Promote a high-performance culture based on accuracy, speed, compliance, and accountability.

• Liaise with Warehouse Manager and other functional teams (e.g., QA, Dispatch, Supply chain) to ensure efficient warehouse processes.

• Ensure timely and accurate completion of warehouse documentation, reporting, and shift handovers.

• Report operational challenges, incidents, or discrepancies to the Warehouse Manager

Qualifications & Experience

• Diploma in warehouse Management, Logistics, Pharmaceutical Technology, or related field.

• GDP/GSP training and certifications from recognized bodies (e.g., KISM, CILT) will be an added advantage.

• Minimum 5 years in warehouse or stores operations, with at least 3 years in the pharmaceutical or healthcare sector in a supervisory/team leader role.

• Proficiency in WMS and ERP systems is essential

• Solid understanding of warehousing practices in a regulated healthcare environment (PPB, WHO GDP, MOH).

• Ability to lead and motivate a team to meet operational targets and compliance standards.

• Strong attention to detail, organization, and documentation accuracy.

• Good interpersonal and communication skills for coordination across teams.

• Ability to work under pressure, prioritize workloads, and solve problems effectively

• Experience working with PPB, WHO standards, and MOH regulations is required.